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Getting the person most involved in the process to document the procedure generates 'ownership' of the document.

This increased sense of ownership greatly enhances the speed and level of 'uptake' by the person in using and improving the procedure.

So how do you delegate and assist the 'Process Owner' to successfully develop the procedure?

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Action: Reflect on the above material, and ponder the following questions:

1. What are your delegating and assisting skills like - are you more inclined to hold onto tasks so you can be more in control of the outcome, than to delegate to a colleague?
2. Do you have tasks - in particular, the writing of procedures - that could be delegated to colleagues?
3. Which of the five tips do you need to practice in order to improve your delegating and assisting skills?