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It is said that businesses are a collection of processes.

And listing the processes in each business area greatly assists to bring into focus the complete business structure.

What are the key processes in your business?

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Action: Reflect on the above material, and ponder the following questions:

1. What processes are you involved in?
2. What business areas do theses processes exist in?
3. Would the main process that you are involved in benefit from being systematised?