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Writing procedures to document the 'agreed best way' is key to systematising the business.

But which process do you start with?

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Action: Reflect on the above material, and ponder the following questions:

1. What is the highest priority process in your area of the business that would benefit from a procedure being written?
2. Why is the process the highest priority - slippage, risk, causing pain/frustration, will lift staff morale, will help to sell systems development, is a 'backbone' process?
3. What now needs to be done to write the procedure?