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Process Improvement

Terms and Definitions

Some processes need minor improvements whilst other processes may need wholesale changes.

What is the different terms used for these different 'levels of improvement'?

Action: Reflect on the above material, and ponder the following questions:

1. What area of your business will benefit most from stimulating continuous incremental improvement?
2. Can you think of an area of your business that might benefit from process reengineering?
3. What can you do to stimulate colleagues to embrace improvement initiatives?